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A receptionist plays a major role with regard to the overall experience of customers in any organisation. Receptionist traineeships should be taken very seriously because you will be entering a professional workplace where your co-workers and clients will expect you to deliver an exceptional level of customer service.

Your receptionist training will cover what is expected by you in your traineeship and once you are fully qualified. Generally, the first impression that visitors develop about a company will mainly be determined by the kind of reception that they are given when they arrive.

For a receptionist training program to be effective, it has to address the main duties and responsibilities that are performed by a receptionist. Such receptionist duties may include:

• Answering an organisation’s  incoming calls
• Responding to customer inquiries appropriately
• Organising the reception area as this is the first area that visitors will have access to

As part of all receptionist traineeships trainees are required to undertake training at a Registered Training Organisation. There are various receptionist courses that you can undertake depending on the kind of environment that you would like to work in. Examples of such receptionist courses are:

• Business Administration Certificate III – this course helps you develop competence in organising workplace information, maintaining financial records, exercising initiative in a business environment as well as delivering and monitoring services to customers
• Business Administration (Legal) Certificate II – this receptionist training is important if you are interested in working as a legal secretary and administrator in a legal setting

There are numerous other receptionist training courses that you can take up. Remember that apart from TAFE there are several other Registered Training Organisations that offer receptionist training courses. With a bit of research, you should be able to gain access to such organisations.

Good receptionist traineeships are those that offer you the kind of knowledge and skills that you will require in dealing with the different types of people that you are likely to interact with on a daily basis. At the end of it all, the visitors that you have an encounter with should be left with the feeling that you were helpful to them.