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Receptionist jobs are core to the success of any company and all receptionist traineeships should be undertaken with this in mind. This is because if such jobs are not handled appropriately, a company is bound to experience negative results. For a receptionist traineeship to be successful, one must consider the duties that one is expected to perform. Here we look at the main duties and tasks a receptionist is expected to perform.

Meeting & Greeting

One of the main requirements of all receptionist jobs is meeting and greeting clients that visit their office or organisation. It is crucial to be warm, friendly and professional because the first impression that people are likely to have about a company is mainly influenced by the receptionist. Receptionist duties generally require that customers are handled in a manner that is approved by the organisation. All visitors that come to your organisation should be treated respectfully.

Answering the Phone

Receptionists are responsible for answering and redirecting incoming phone calls. Through a receptionist traineeship, the trainee will learn how to consistently and professionally answer phone calls. Some of the tips that you will find helpful in receptionist jobs include:

• Politely placing callers on hold as you transfer incoming calls
• Using proper language as you seek to help customers to effectively solve any problems and complaints that they may have
• Showing concern for customers as you try to help them solve their problems

Responding to Questions

Responding to inquiries that visitors may have about a company is another important part of the receptionist’s role. This generally means that receptionist jobs require you to have a good understanding of the company that you work for

Administrative Assistance

Carrying out some paperwork as may be required by a given company. If a company maintains a visitor’s register, ensuring that such a register is filled will be one of your receptionist duties. You may also be required to keep track of all the people that visit the organisation.

Other receptionist duties that you may be required to perform include setting appointments, ensuring that the reception area is kept neat and tidy, and informing the authorities any time that you observe something suspicious

Receptionist duties may differ from one company to another. You generally have to understand what your receptionist traineeship requires you to do and then go on to perform your duties as best as you possibly can.