Client Service Charter

Message To Our Clients,

At apprenticepower we strive to improve our service and forge closer relationships with all our clients. This Charter sets the standards of service that you can expect from us and how you can help us achieve our vision.

  • You will be treated with courtesy and consideration and our staff will be helpful.
  • You can expect a prompt response to questions. You can be assured we will exercise the utmost integrity in providing services.
  • You can be assured we will not disclose any information about you without your consent except as permitted by law.

Client Service Commitment

This service commitment will guide us in everything we do.

Quality

Our Assurance of quality is our capacity to provide service levels that clearly support the objectives of our clients. We will provide expert services through experienced training professionals and continuously seek to improve the standard and relevance of our services.

Safety

We recognise that the safety of our clients must come first at all times. We will ensure all occupational Health and Safety standards are met.

Responsiveness, Relevance & Timeliness

We will promptly respond to your requests or enquiries or we will refer you to services that can be of assistance.

Access and Equity

We will ensure access and equity is upheld in the delivery of our services. We will accommodate diversity so that nobody will be unfairly treated on any grounds, including those related to gender, marital status, family status, sexual orientation, cultural belief, age, disability or race. We will endeavour to assist our clients, whose first language is not English to use our services.

Confidentiality

We recognise the trust our clients place in us is essential to our credibility and value as a service provider. We will at all times respect and maintain the confidentiality of information that is entrusted to us.

Feedback

To improve our service we encourage all clients to provide feedback. Through feedback and research we will ensure a responsive and proactive development of our service.

Service Guarantee

We are committed to meeting the service standards detailed in this charter. We promise to rectify any problem that may occur due to a failure by apprenticepower to perform any service to the standard promised.

apprenticepower -  Your Future, Our Business.

For more information please call 13 72 77